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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 2	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 5	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q23-Q28):

NEW QUESTION # 23
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

A. Change in the strategy the condition from .pxSegment <=175 to .pxSegment <=200.
B. Map the score value in the decision strategy to <=200.
C. Change the cutoff value in the Results tab of the scorecard decision component.
D. Change the cutoff value in the Results tab of the scorecard model.

Answer: D

Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from
<175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.

NEW QUESTION # 24
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Create a channel strategy specifically for web.
B. No need to do anything. The strategy is auto-generated.
C. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
D. Change the generated decision strategy.

Answer: B

Explanation:
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference: Pega Academy - Decisioning Consultant - Creating triggers

NEW QUESTION # 25
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area.
What do you configure in Next-Best-Action Designer to implement this requirement?

A. Applicability rules
B. An audience
C. A customer segment
D. A prioritization formula

Answer: A

NEW QUESTION # 26
U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A. Contact policies
B. Context weighting
C. Engagement policies
D. Business levers

Answer: B,D

NEW QUESTION # 27
U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A. Create an external email treatment and use an external tool to design the email.
B. Create an internal email treatment and use Customer Decision Hub to design the email.
C. Create an external email treatment and use Customer Decision Hub to design the email.
D. Create an internal email treatment and import the email content HTML.

Answer: A

Explanation:
To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers. Verified Reference: Pega Academy - Decisioning Consultant - Creating external treatments

NEW QUESTION # 28
......

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Free PEGACPDC25V1 Vce Dumps & PEGACPDC25V1 New Learning Materials

PEGACPDC25V1 Training Online: Certified Pega Decisioning Consultant 25 & Certified Pega Decisioning Consultant 25 Dumps Torrent

Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q23-Q28):

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